This article describes a previous known issue/defect with the Uberflip platform that is now resolved. This article is provided for reference purposes only.
Updated September 28
Originally, changes that Google made in their authentication mechanisms for third-party integrations negatively impacted the integration between Uberflip and YouTube. We submitted a new version of the integration to Google, which successfully resolved the original authentication issue on April 2, 2020.
Unfortunately, this caused a different problem. As a large number of customers attempted to resume using the YouTube integration, the resulting spike in usage caused the integration to exceed the number of requests it is allowed to make to the YouTube API. As a result, customers experienced errors when trying to re-authorize and update YouTube Streams.
As an interim solution, we reduced the number of videos that could be imported from YouTube (max. 50) as well as how frequently YouTube Streams are auto-updated (once per 24 hours). These changes successfully mitigated the issue while we worked on a permanent solution, which was delivered on September 25.
Final Update: September 28, 2020
As of September 25, Google has granted a further increase in Uberflip's API request limit for YouTube. In combination with the other improvements we have made to the integration's efficiency, this latest development has now allowed us to return the YouTube integration to full functionality.
As a result of this change, the interim import limit of 50 videos and Stream update frequency of once per 24 hours are no longer in effect. Instead, we have returned to the following service parameters for the YouTube integration with immediate effect:
- Import limit of up to 500 videos
- Automated Stream refresh (importing of new videos) frequency of once per hour
As the YouTube integration is once again fully functional, this known issue is now marked as RESOLVED.
Impact & Actions
Important: Read Before Proceeding
If you had existing YouTube Streams created before March 25, 2020, the impacts and actions described in this section remain applicable.
If you have not yet done so, you can follow the steps below to re-authorize your YouTube integration and/or create new YouTube Streams.
- On March 25, all existing YouTube Streams were disconnected when the old YouTube integration was deactivated in order to submit a new integration to Google. The new integration was released on April 2.
- Any YouTube Streams that existed in your Hub on March 25 will remain disconnected until you take action.
- To reconnect your YouTube Streams, you must re-authorize the integration between your Uberflip account and your YouTube (Google) account.
- While they are disconnected, YouTube Streams will not pull in new content. However, videos imported before the Stream was disconnected will continue to work normally (i.e. can be viewed by visitors and added to Marketing/Sales Streams) while the Stream remains disconnected.
To re-authorize the YouTube integration and reconnect your YouTube Streams that are currently disconnected:
- Open this article: Set Up a YouTube Integration.
- Follow the instructions under the section Connect Your Uberflip and Google Accounts (direct link to this section here).
- IMPORTANT: When you are asked to choose a Google account during the re-authorization process, it must be the same account that was connected to your Hub previously. If you choose a different account, the re-authorization will be successful, but your existing Streams will not reconnect (because they are associated with a different Google account).
- You do NOT need to complete the steps under Create a New YouTube Stream in the same article.
You only need to re-authorize the YouTube integration ONCE. As soon as you do this, all YouTube Streams across all Hubs in your Uberflip account will reconnect, and should resume importing content from YouTube automatically.
There is no deadline for re-authorizing the YouTube integration, and you can complete this action at any time.
Resolution Details & Timeline
To permanently resolve this issue and restore full functionality, we pursued two separate but complementary approaches:
- We redesigned the YouTube integration to be more efficient. This involved analyzing how the integration previously worked, and identifying areas where we could reduce the number of calls the integration needs to make while still retaining comparable levels of functionality. This work was completed September 18, 2020.
- We worked with Google to significantly increase Uberflip's request limit on the YouTube API. This gives Uberflip's YouTube integration the capacity required to restore full functionality. The increased limit was approved and implemented on September 25, 2020.
Full functionality was restored by September 25, 2020, fully resolving this issue.