Can I prevent specific Items from being recommended by Site Engager or Content Recommendations?

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Question

Can I set up Content Recommendations and/or Site Engager so that they do not recommend specific pieces of content?

 

Answer

It's not possible to directly exclude specific Items from recommendations (or, conversely, to make sure that specific Items are recommended). You restrict the pool of Items that can be recommended at the Stream level, in any of the following ways:

  • All Items across all existing Source Streams and Marketing Streams (including hidden Streams)
  • Just Items within selected Streams
  • Just Items within a single Stream

If you need ensure specific Items from a given Stream are not recommended, a workaround is to create a duplicate Stream which is hidden, and which does not contain those Items. You can then specify this Stream when you set up the recommendation rule.

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